Thursday, February 28, 2013

a user's confession

We were all gathered for a meeting this morning, with the agenda being sent out to our mobile phones at 11.09 pm yesterday night, saying we need to discuss the various ways to work as one, how to build trust, come with an open mind without prejudice.

One of us said he always remembers our boss' line "please remember to bring your brain when going to work" and she said that it's not a nice thing to say in this context.

I then said, aren't we already working as one? She said no, we are not one. There are times where we are one when everyone contributes without comparing who does what. (read: without comparing how much work she does)

When I said that I still think we are all working as one and she could call it blind faith. Her response was "blind faith does not help as it is blind. Faith builds on honesty works far better". (whatever this means)

Then she said goodnight to everyone, and "we will definitely make it a meaningful meeting for everyone".

The goosebumps kept me away till past midnight, and it didn't help that I was jolted out of bed before my alarm rang.

Our user started her confession, like things are moving too fast at the working level for her to keep up (read: she is management level not working level), she knows her roles and responsibilities but maybe we do not know, she needs a team to work, she cannot be the user PM herself, she has always worked in teams (read: teams have to work for her), she is very involved in the project (like vetting emails, engaging users, etc), yadda yadda yadda...

Seven of us sat there like the seven deadly sins, listening to the human heart.

Towards the end, I finally heard what I wanted to hear, she said that in the past, she had to pressure the IT team to ensure the systems are delivered properly. Now that she is in the IT team, she "cannot be nasty to the IT team anymore".

That unlocked the mystery to her confession - she is being suppressed and cannot be nasty to others.

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